Next, timeshare presentation- how they can try to sell you something that was priced at 1.2 million for 52 weeks villa- seriously!! We did talked down the price, but opt out bc price & we didn’t enjoy the hard rock experience management instead of apology said this is a “ money business”. We filed a report with management to get our money back on the medical insurance since they sold us a product with false promises and has not have been 24 hrs-nevertheless management wouldn’t give us a refund (3 separate families), and never followed back with us in regarding to the claim tho they said they will let us know in 1 hrs if they could cover the medication.
Money grabbing resort, was even told by multiple staff to go to Mexico Hard Rock if we want good customer service instead.Īt checkin they sold us medical insurance “covered up to 100,000$ on everything” aggressively we later found out this doesn’t cover medication when our friend got conjunctivitis and eye drops would be $29.
